The [pii_email_9cd39abc3912ca5cfac8] error usually appears when there is an issue with Microsoft Outlook, and it can prevent you from sending or receiving emails.
This article will explain the reasons why the [pii_email_9cd39abc3912ca5cfac8] error occurs, the common symptoms of the error, and several methods to fix it.
Reasons why the [pii_email_9cd39abc3912ca5cfac8] error occurs
The [pii_email_9cd39abc3912ca5cfac8] error can occur due to several reasons:
- Outdated version of Microsoft Outlook
- Corrupted installation of Microsoft Outlook
- Conflicts with other email accounts that are configured in Microsoft Outlook
- Issues with your computer’s registry
Methods How to Resolve [pii_email_9cd39abc3912ca5cfac8] error
Method 1: Clearing Cache and Cookies
One of the first methods to try when encountering the [pii_email_9cd39abc3912ca5cfac8] error message is to clear the cache and cookies from your web browser.
- Click the three dots in the top right corner of your web browser to open it
- Select “Settings” and then scroll down to “Privacy and Security”
- Choose “Cached Images and Files” and “Cookies and Other Site Data”
- Click on “Clear Data” to complete the process
Method 2: Microsoft Outlook reinstallation
If clearing the cache and cookies does not resolve the [pii_email_9cd39abc3912ca5cfac8] error message, the next method to try is to reinstall Microsoft Outlook. This can help to resolve any corrupted files or issues with the installation.
- Uninstall Microsoft Outlook from your computer
- Download the newest version of Microsoft Outlook from the official website and install it
- Once the installation is complete open Microsoft Outlook
- Check if the error [pii_email_9cd39abc3912ca5cfac8] has been resolved
Method 3: Updating Microsoft Outlook to the Latest Version
If you are using an outdated version of Microsoft Outlook, updating it to the latest version can help to resolve any compatibility issues that may be causing the [pii_email_9cd39abc3912ca5cfac8] error message to appear. To check for updates:
- Open Microsoft Outlook
- Click “File” in the top left-hand corner
- Click on “Office Account” and then “Update Options”
- Click on “Update Now” to check for updates and install them
Method 4: Contacting Microsoft Support
If the previous methods fail to resolve the [pii_email_9cd39abc3912ca5cfac8] error, it might be helpful to seek assistance from Microsoft support. They will assist in identifying and resolving the issue. You can reach Microsoft support via email, chat, or phone.